Privacy Policy
SRM Global Hospitals
Website Policies, Terms & Conditions and FAQs
1. Scope
This policy establishes the guidelines governing the online appointment services, website usage and related digital services offered by SRM Global Hospitals. It aims to provide a transparent framework for patients and website users regarding appointments, patient registration, online payments, cancellations, refunds, privacy and acceptable use of the website.
2. Policy Statement
SRM Global Hospitals is committed to providing a secure, efficient and patient-friendly online experience. The hospital endeavours to ensure that appointment booking, communication, digital services and patient information are handled responsibly while maintaining confidentiality and compliance with applicable laws.
3. Online Appointment Policy
Appointment Booking
Appointments may be requested through the official website. Existing patients are encouraged to use their UHID (Unique Health Identification number) wherever applicable to enable retrieval of previous records. Successful appointment requests are acknowledged through the registered communication details.
Existing Patients
Patients with an existing UHID should use the same identifier for future appointments to maintain continuity of care and ensure accurate retrieval of previous records.
Appointment Confirmation
Appointment requests are subject to confirmation based on consultant availability. The hospital may contact the patient if any change is required.
Rescheduling
Appointments may be rescheduled before the scheduled consultation, subject to consultant availability and the same would be duly intimated to the patient. Requests received after the scheduled time may not be accommodated.
Online Payments
Where online payment facilities are provided, transactions are processed through secure payment gateway partners. Payment information is processed directly by the gateway and is not stored by SRM Global Hospitals.
Payment Security
While secure technologies are used, internet-based transactions involve inherent risks. Users should ensure that payment details are entered only through secure devices and trusted networks.
Cancellation & Refund
Eligible cancellations may be considered in accordance with the hospital’s prevailing cancellation policy. Any eligible refund will be processed through the original mode of payment within the applicable processing timeline.
4. Privacy Policy
Information Collected
The hospital may collect personal details, appointment information, demographic information, health information such as previous medical history, communication preferences, browser information, cookies and technical logs. The Users shall duly provide all relevant information, especially their previous medical history and shall ensure the accuracy of the information.
Purpose
Information is used to process appointment requests, communicate with patients, improve healthcare services, maintain operational records, enhance website functionality and comply with applicable legal requirements.
Information Sharing
Information may be shared only with authorized hospital personnel, technology partners supporting hospital operations or statutory authorities where required by law.
Cookies
Cookies and analytics tools may be used to improve website performance, understand visitor behaviour and enhance user experience.
Security
Administrative, technical and physical safeguards are implemented to protect patient information from unauthorized access, misuse or disclosure.
Retention
Information is retained only for as long as reasonably necessary for healthcare, operational and regulatory purposes.
Policy Updates
The hospital reserves the right to modify this policy periodically.
5. Terms & Conditions
Conditions of Use
Users must be at least 18 years of age. Parent or legal guardian shall use the website on behalf of the children where applicable. The website shall be used only for lawful purposes.
Medical Disclaimer
Information published on the website is for informational purposes only and should not replace professional medical consultation, diagnosis or treatment. During emergencies, users should immediately contact emergency services or visit the nearest emergency department.
User Responsibilities
Users are responsible for providing accurate information, safeguarding login credentials and maintaining copies of important medical records where required.
Feedback
The hospital may invite feedback regarding services. Submission of feedback is voluntary and may be moderated.
Third Party Services
The website may integrate external services such as payment gateways or maps. Their use may also be subject to the policies of those service providers.
Content Ownership
All website content including text, graphics, logos, icons, images and software is the intellectual property of SRM Global Hospitals unless otherwise stated. Unauthorized reproduction or commercial use is strictly prohibited and any violation may lead to legal repurcussions.
Limitation of Liability
Although reasonable efforts are taken to maintain accurate information and website availability, SRM Global Hospitals does not guarantee uninterrupted access or error-free operation of the website.
Termination
The hospital may suspend or terminate access where there is misuse of the website, fraudulent activity, breach of these terms or any activity prejudicial to the interests of the hospital.
Governing Law
These terms shall be governed by the applicable laws of India.
6. Frequently Asked Questions
What is Online Appointment?
It enables patients to request appointments with doctors through the official SRM Global Hospitals website.
Is an appointment mandatory?
Appointments are recommended to facilitate smoother patient flow and reduce waiting time.
Can I pay online?
Where available, secure online payment options may be used.
How can I book an appointment?
Appointments can be requested online or through the hospital’s official appointment desk.
What information is required?
Basic identification, contact information and patient details such as previous medical history may be required.
What are the benefits of online appointments?
Reduced waiting time, convenient scheduling and faster registration.
What if I do not receive confirmation?
Please contact the hospital’s appointment support team.
Can I cancel my appointment?
Yes, subject to the hospital’s cancellation policy.
Can I reschedule?
Yes, subject to availability.
How is my information protected?
Appropriate administrative and technical safeguards are implemented to protect personal information.
Does the website provide medical advice?
No. It provides general healthcare information only.
Who should I contact for support?
Please contact SRM Global Hospitals through the official contact details published on the website.
7. Contact & Grievance
For queries relating to appointments, privacy, website usage or grievances, users may contact SRM Global Hospitals through the official contact details available on the hospital website. The hospital will make reasonable efforts to respond within an appropriate timeframe.
