Privacy Policy
Effective Date: July 29, 2026
SRM Global Hospitals (“we”, “our”, “us”) is committed to protecting the privacy of our patients, visitors, and website users. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you access our website or use our online services.
By using our website, you consent to the practices described in this Privacy Policy.
1. Information We Collect
Personal Information
• Full Name
• Mobile Number
• Email Address
• Postal Address
• Date of Birth (where applicable)
• Patient ID or Hospital Registration Number (where applicable)
Transaction Information
When you make payments through our website, we may collect transaction-related information such as:
• Transaction Reference Number
• Payment Amount
• Payment Status
• Date and Time of Transaction
Sensitive financial information, such as complete debit/credit card details or banking credentials, is processed through secure payment systems and is not stored on our servers.
2. How We Use Your Information
Process payments for hospital services
• Confirm appointments and registrations
• Generate invoices and payment receipts
• Respond to your enquiries and support requests
• Improve our healthcare services and website functionality
• Communicate important updates related to your interactions with us
• Comply with applicable legal and regulatory requirements
3. Information Sharing
We respect your privacy and do not sell, rent, or trade your personal information.
• Authorised service providers who assist in delivering our services
• Financial institutions involved in processing payments
• Government or regulatory authorities where required by law
• Other parties with your consent or as otherwise permitted by applicable law
4. Cookies and Website Analytics
• Improve website performance
• Remember user preferences
• Analyse website usage
• Enhance user experience
You may choose to disable cookies through your browser settings; however, some website features may not function as intended.
5. Data Security
We implement appropriate administrative, technical, and physical safeguards to protect your personal information against unauthorised access, disclosure, alteration, or destruction.
While we strive to protect your information using industry-standard security measures, no method of electronic transmission or storage is completely secure.
6. Data Retention
• Provide healthcare services
• Maintain medical and financial records
• Fulfil legal, regulatory, and contractual obligations
• Resolve disputes and enforce our policies
7. Children’s Privacy
Where healthcare services involve minors, personal information is collected and processed with the consent or involvement of a parent, legal guardian, or authorised representative, as required by applicable law.
8. Changes to this Privacy Policy
SRM Global Hospitals may update this Privacy Policy from time to time. Any revisions will be posted on this page with the updated effective date. Continued use of the website after such changes constitutes acceptance of the revised Privacy Policy.
9. Contact Us
If you have any questions or concerns regarding this Privacy Policy or our handling of your personal information, please contact us:
SRM Global Hospitals
Chennai, Tamil Nadu, India
