Job Summary:

SRM Global Hospitals is seeking dynamic, presentable, and service-oriented female candidates for the position of Patient Care Executive. The role involves ensuring exceptional patient experience through professional assistance, empathetic communication, and efficient coordination across departments. Candidates with backgrounds in aviation, hospitality, or customer service are highly encouraged to apply.

Key Responsibilities:

• Greet and assist patients and visitors with warmth, courtesy, and professionalism.
• Guide patients through admission, consultation, and discharge processes smoothly.
• Coordinate with doctors, nurses, and administrative teams to ensure timely service delivery.
• Provide clear communication about hospital procedures, billing, and facilities.
• Handle patient queries, concerns, and feedback with empathy and promptness.
• Ensure a comfortable and clean environment for patients and attendants.
• Support the hospital’s service excellence initiatives and maintain patient satisfaction standards.
• Uphold the hospital’s image through a neat appearance, professional demeanor, and courteous behavior at all times.

Eligibility Criteria:

• Gender: Female candidates only
• Education: Minimum 12th Pass / Diploma in any discipline
• Preferred Background: Candidates from Aviation, Hospitality, or Customer Service industries are most welcome.
• Experience: 0–3 years of experience in hospital, airline, hotel, or customer-facing roles (Freshers with good communication skills may also apply).
  
  Skills & Attributes:
• Excellent communication and interpersonal skills (English & regional languages).
• Pleasant personality and professional grooming.
• Strong sense of empathy, patience, and responsibility.
• Good coordination and multitasking abilities.
• Basic computer knowledge (MS Office / Hospital software).
• Customer service mindset with attention to detail.

Work Details:

• Shift: Rotational (Morning / Evening)
• Location: SRM Global Hospitals Campus
• Dress Code: As per hospital standards (Formal / Uniform)

Benefits:

• Health insurance
• Provident Fund